As a private consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party indicated by you, other than the carrier, have taken the final goods in possession or has.
The right of withdrawal does not exist for companies.
In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form attached below, but this is not mandatory.
The revocation must be sent to:
DESSAIVE Selected Interior Design and Accessories
Am Hainberg 1
61462 Königstein im Taunus
The right of withdrawal does not exist for distance contracts – for the delivery of goods that are not prefabricated and for their Manufacturing an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Consequences of withdrawal
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We pick up the goods when they have been delivered by a logistics company. You bear the direct costs for this collection.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You have to send the goods back to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
You can download the cancellation form here: Revocation_form_DESSAIVE.pdf